Refund Policy - Besos Official Brand

30-Day Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

How to Start a Return

Contact us at sales@besosofficialbrand.com to initiate a return.
Returns should be sent to the following address:

311 W. Civic Center Dr. Santa Ana CA, 92701

If your return is approved, we will send you a return shipping label and instructions on how to send your package. Items returned without prior authorization will not be accepted.

For any questions regarding returns, please email us at sales@besosofficialbrand.com.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (like food, flowers, or plants)
  • Custom products (special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.

We do not accept returns on sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the original item and make a separate purchase once the return is approved.

European Union 14-Day Cooling-Off Period

For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at sales@besosofficialbrand.com.